Wednesday, 25 February 2015

Huawei Honor 6 Plus Common Questions and Answers

1. Q: What to do if the Huawei Honor 6 Plus crash, restart, screen freezed or unable to open it?
A: The phenomenon of crash, restart, screen freezed or unable to open the mobile when using, it may be brought by the third party software malfunction that have been installed.
1.1 If it can be restarted through the hardware reset button, we suggest you to restore factory Settings in the Settings menu, and if still can't boot, enter the recovery model, and choose the wipe data/factory reset to recovery the factory default.
1.2 If there is still problem with your mobile, you can undertake brushing, and brush into the new system.
1.3 If the upgrade is invalid, please contact the local after-sales maintenance.

2. Q: How to deal with the mobile if forgetting the unlocking pattern of your Honor Plus?
A: Enter the Recovery model and choose the wipe data/factory reset to restore factory settings, but this method will also clear the user information.

3. Q: What should we do if the Honor 6 Plus mobile unable to take pictures?
A: The default storing path of the photos is the built-in memory card. First make sure there is enough space with the memory card. I the default storing path of the photo is the removable memory card, and make sure the SD card has been properly inserted into your mobile, and it can match to your mobile normally, as wel as enough space for storing, if still unable to solve the problem, try to change another SD card and to make sure whether it can take pictures again.

4. Q: Why can't the Huawei Honor 6 Plus mobile be fully charged?
A: After the battery was fully charged, it will start to release a few power. Wait for a period time and then restart to charge your mobile, which is mainly designed to protect your mobile and will prolong your battery life, which is sure to cause to a less than 100% power state. Enter the battery option of the setting menu, you can check the battery status and the remaining power information.

5. Q: How to do if it can't boot when pressing the power button and no charging icon displayed in a short timen when connected with the charger?
A: If your phone has not been used for a long time or the battery has been used excessively, it may exist the situation of a excessive discharged battery, Connect the charger for 3 ~ 5 minutes, and then confirm whether there is the charging icon or boot, if still not, you can contact with the after-sale guarantee service.

6. Q: What should we do if the WIFI, Bluetooth and GPS can't be used?
A: First making sure the functions in your mobile system is complete, for it will not be complete after brushing your mobile.\ Secondly, check whether the baseband, kernel are matched with your mobile ROM version.
Thirdly, if there is no problem with the above description, please restore factory settings and then restart the WIFI, Bluetooth and GPS.
Thirdly, if still not resolved after restore factory settings, you can try to repai your Huawei Honor 6 Plus mobile with brushing. Last, if brushing your Huawei mobile and it still can't be solved, then you can brush back to the official ROM and connect with the agent and after-sales to ask for a guarantee.

Source: Huawei Mobile

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